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Being a very old person, I’m not sure what this blog thing is all about but we’re gonna give it the old Mallard’s try.
For the rest of the blog I will explain exactly what I do for the Mallards. My title is Customer Service and Ticket Sales Manager. I take care of 95% of the ticket operations; the other 5% is Vern designing the ticket which will undoubtedly be based off the Minnesota Twins ticket again this year. The 95% I take care of ranges from ordering tickets and wristbands, to setting up the online ticketing system, to hiring a ticket staff to process all the large ticket orders and help people with any ticket problems or complaints. I also work with Season Ticket Holders and Host Families to make sure they get their tickets. Lastly I’m always trying to sell our hospitality areas to local businesses and organizations. I have been working in the ticket office since 2004 when I was a part-time ticket employee. The ticket operations have vastly improved since I first started with the Mallards organization. We switched over to a new ticketing system this year and it has made ordering online much easier.
Throughout the summer I also help with other areas of the ballpark. I help with the hospitality areas, accounting, and general operations to make sure everything is done and ready to go for game time. One of my favorite highlights of the 2008 season was cooking at Maynard’s Slide-In during a playoff game; it was fun doing something different and I enjoyed working with the fresh food!
I have always been a baseball fan (go Brewers!) as well as a softball fan. It has been great working for the Mallards over the years and I am very excited for what’s to come for the 2009 season. Right now we are busy crafting ticket packages so stay tuned to find out what we have created for the 2009 season!
For those of you wondering, I do participate in the office fantasy football league and even though my record is not that great I had an impressive victory this week against Jerrad’s “Low Textpectations” that extended my winning streak from 2 to 3!!
(I'm also proud to note that our curling team (Team Ice Ducks) comprised of myself, Jerrad, John, and Steven Stewart won our first match last night! A big shout out to Steven's dad for giving us much-needed pointers beforehand! If you're ever bored and need a good laugh you can catch us at the Arlington Curling Club every Wednesday night.)
Thus far I must say that I am a little disappointed by the responses (or lack thereof) by our most devoted fans. I am not sure what you are doing… maybe watching the NBA…still recovering from the election…or you are simply speechless by the attempt of Kevin Caloia to grow a mullet.
Anyway, many of you may not be familiar with my role within the organization, so I will divulge a little bit and give you a very brief history.
I sent a resume on a whim and managed to be offered a position. (Note to any future intern candidate: Do NOT list “shopping” as an activity on your resume, you’ll never live it down!!!) I started in the summer of 2005 as an Operations Intern. What made this an interesting summer besides interning for the Mallards were the 45 minute drives to and from Whitewater everyday, where I attended college. So typically we would start the day at 8:30 a.m., work until midnight, and if you do the math, I wouldn’t get home until almost 1:00 a.m. and then I’d have to get up at about 6:30 a.m. to get ready and be out the door by 7:30ish. Some nights I don’t know how I survived the drive (dozing off multiple times) but thank God I managed!
Anyways, Brian Dodge (the other Operations Intern….I love you Dodge!) and I held down the fort as far as ballpark maintenance--painting, building fences, painting and oh, did I mention painting? As a point of reference, we now have FOUR Operations interns running the show. Apparently I impressed Vern enough for him to offer me a full-time spot. So here I am today in the position of an Operations and Group Sales Manager.
My main responsibility during the winter months is making cold calls to companies in and around
I also wanted to let everyone know due to economic circumstances we will not be having kiosks at either West or East Towne malls, I do however encourage you to check out the “Duck Wear” link on the website for all your holiday gift ideas. I almost forgot we are having a great sale on all Game Day hats that are now only $14 (marked down from $20)….What a freaking steal!!!!!
That should wrap up my first post. I look forward to all the responses and suggestions that will flood my inbox like the swallows of Capistrano. Oh, I will also break the trend of throwing one of my fellow employee’s under the bus…..Cheers!